Working together should feel straightforward and transparent.
This page outlines how I structure projects, payments, and ongoing work so you know exactly what to expect.
If anything here feels unclear, you’re always welcome to ask — I’m here to make the process as smooth as possible.
By choosing to work together, you’re agreeing to these terms so everything runs smoothly for both of us.
Focus Days (Half / Full Day)
Focus Days are dedicated blocks of time reserved for your project.
Scheduling
Once your Focus Day is booked, I’ll schedule it within the next available working week. This allows me to prioritise your project and keep things moving quickly. I’ll confirm your allocated day shortly after booking.
If you have any specific timing constraints, just let me know when booking and I’ll do my best to accommodate.
Payment
A 50% deposit is required upfront to secure your booking.
The remaining 50% is due upon completion of the agreed scope of work, at which point an invoice will be issued. Final files, access, or handover may be withheld until full payment has been received.
Rescheduling & Cancellations
You can reschedule with at least 48 hours’ notice.
Cancellations within 48 hours are non-refundable, as the time has been set aside.
If something unexpected comes up, I’ll always do my best to be reasonable.
Website Projects
Payment Terms
Projects require a 50% deposit to begin, with the remaining balance due once the website is ready for review.
Completion & Review
Once your website is built and ready, you’ll have 7 days to review it and request any final revisions.
If no feedback is received within that time, the project will be considered complete and the final invoice will be due.
Launch
The website will be launched (or handed over) once the final balance has been paid.
Cancellations & Refunds (Projects)
- If you cancel before work begins, your deposit will be refunded minus any time already spent on planning or setup.
- Once work has started, payments are non-refundable due to the time and work involved.
- If a project is paused for an extended period due to lack of response (typically 30 days), it may be closed. Work completed to date will be invoiced, and restarting may require a new booking.
Scope & Additional Work
Focus sessions and project timelines are based on the agreed scope.
If additional work is requested, I’ll always let you know and we can book additional time if needed.
Care Plans & SEO Retainers (Ongoing Work)
Website Care Plans and SEO retainers are flexible and operate on a prepaid monthly basis. There are no lock-in contracts.
Cancellation
You’re free to cancel at any time with at least 7 days’ notice before your next billing date.
Payments
Retainers are billed in advance each month. Once a billing period has started, payments are non-refundable due to the time and planning involved.
During Your Final Month
Work will continue as normal through the remainder of your billing period. At the end of that time, your retainer will conclude.
Pausing
If you’d like to pause your retainer instead of cancelling, just let me know. I’m happy to accommodate where possible.
Jurisdiction
This contract is a legal document under exclusive jurisdiction of the courts of Victoria, Australia.